Email Triage
Executive email management for assistants who can't afford to miss a thing.
Manage multiple email accounts, auto-categorise by priority, generate daily executive briefs, and track all communications — emails, meetings, phone calls, and verbal requests. Built for executive assistants, office managers, and directors' secretaries who need to stay on top of everything.
At a Glance
Executive Email is Overwhelming
Directors receive hundreds of emails daily across multiple accounts. Without intelligent management, critical communications get buried and valuable time is spent sorting instead of acting.
Inbox Overload
Hundreds of emails arrive daily across multiple accounts — personal, departmental, shared mailboxes. Without a unified view, assistants toggle between webmail interfaces, missing context and wasting time on manual sorting.
Manual Prioritisation
Every email must be read, evaluated, and categorised by hand. Critical requests from key stakeholders get buried under newsletters, automated notifications, and low-priority correspondence. Hours spent sorting instead of acting.
Lost Verbal Requests
Phone calls, corridor conversations, and verbal instructions from meetings disappear without a trace. There's no system to log, track, and follow up on communications that happen outside email.
All Accounts, One Dashboard
Connect up to five IMAP email accounts and manage them from a single interface. No more switching between webmail tabs.
Unified Inbox
View all incoming emails from every connected account in one stream. Filter by account, by priority, or see everything together. Real-time IMAP synchronisation keeps your view current.
Account-Specific Views
Switch to any individual account for focused management. Each account maintains its own folder structure, read status, and synchronisation schedule.
Email Details
Full email rendering with attachment detection and counting. Add notes, assign follow-ups, and change categories without leaving the interface.
Status Tracking
Track every email through its lifecycle: New, Read, Archived, Requires Action. Mark emails that need the director's attention separately from those the assistant can handle.
Automatic Priority Classification
Four priority levels — Critical, High, Medium, Low — assigned automatically by a configurable rules engine. VIP senders, keyword patterns, and domain rules ensure the right emails get attention first.
Triage Rules Engine
Define rules based on sender address, domain, subject keywords, or regex patterns. Rules are processed in priority order — the first match wins. Build as many rules as you need, test them, and refine over time.
VIP Detection
Mark critical senders whose emails are always flagged as highest priority. Board members, key clients, regulatory bodies — their messages surface immediately, regardless of subject line or content.
Manual Override
When automation isn't enough, manually recategorise any email with one click. Override decisions are logged for audit purposes and can inform future rule creation.
Morning Brief, Ready Automatically
One-click generation of a comprehensive daily summary. Available in text and HTML format — ready to send to the executive, print, or review before the morning meeting.
Collect
System aggregates all email activity, categorisation changes, new arrivals, and pending items from the previous 24 hours across all connected accounts.
Analyse
Emails are grouped by priority level and status. Critical items requiring immediate attention are highlighted. Activity metrics are calculated.
Generate
A formatted brief is produced with counts by category, highlighted critical items, activity summary, and pending follow-ups. Available in plain text and HTML.
Deliver
Review the brief in the dashboard, copy to clipboard, or use it as the basis for your morning briefing. Ready when you arrive at the office.
Meetings, Organised
Full meeting management with calendar view, participant tracking, and iCalendar export. Track every meeting from scheduling through completion.
Calendar View
Monthly calendar view showing all scheduled meetings. Colour-coded by type — internal, external, video call, phone call. Click any day for a detailed list of that day's meetings.
Participant Management
Add participants to each meeting with contact details. Track who attended, who was invited, and maintain notes about each person's involvement and action items.
iCalendar Export
Export any meeting as an .ics file for import into Outlook, Google Calendar, or any standard calendar application. Keep your personal calendar synchronised with meeting schedules.
Beyond Email — Track All Communications
Not everything arrives by email. Phone calls, office visits, corridor conversations, and verbal instructions during meetings — all captured, tracked, and followed up.
Capture
Log Every Interaction
Create records for phone calls, visits, in-person meetings, and any other verbal communication. Capture the contact name, datetime, subject, detailed notes, and assign a priority level.
- Phone calls with caller details
- Office visits and walk-ins
- In-person meeting notes
- Priority assignment per item
- File attachment support
Track
Status Workflow
Every verbal input follows a clear workflow: Open → In Progress → Completed. Flag items that require action, assign responsible parties, and track resolution. Nothing falls through the cracks.
- Open → In Progress → Completed workflow
- Requires Action flagging
- Responsible party assignment
- Resolution tracking
- Complete interaction history
Never Miss a Follow-Up
Create follow-up items from any email, meeting, or verbal input. Assign deadlines, track progress, and catch overdue items before they become problems.
Create & Assign
Generate follow-up items directly from emails, meetings, or verbal inputs. Set deadlines, assign responsible parties, and link back to the source communication for full context.
Overdue Detection
Automatic detection of overdue follow-ups. Items past their deadline are flagged and surfaced in the dashboard, ensuring nothing is forgotten even during busy periods.
Source Linking
Every follow-up maintains a link to its origin — whether that's an email, a meeting note, or a verbal input record. One click takes you back to the full context of why this action was needed.
Complete Audit Trail
Every action in the system is logged with timestamp and user attribution. Filter by date, user, or action type for instant review of what happened and when.
Activity Log
Comprehensive logging of all actions: email categorisation, forwarding, archiving, follow-up creation, meeting scheduling, and status changes. Every entry includes who did what, when, and to which item.
Timeline Visualisation
Chronological timeline view of all activity across emails, meetings, verbal inputs, and follow-ups. Daily and weekly breakdowns provide pattern visibility. Filter by date range, user, or action type for focused analysis.
Real-Time Overview
A single dashboard showing everything that needs attention. Email counts, upcoming meetings, pending follow-ups, and recent activity — all updated in real time.
Email Intelligence
Email Statistics
Real-time counts broken down by category, status, and account. See how many critical items need attention, how many emails arrived today, and the distribution across your connected accounts.
- Counts by priority (Critical/High/Medium/Low)
- Counts by status (New/Read/Archived)
- Per-account breakdown
- Critical items requiring attention
- Trend indicators
Operational View
Activity & Scheduling
Today's meetings, upcoming follow-up deadlines, and recent activity feed — everything an executive assistant needs for the day ahead, visible at a glance.
- Today's meeting schedule
- Upcoming follow-up deadlines
- Overdue items alert
- Recent activity feed
- Quick-action shortcuts
Technical Foundation
Built on a modern, async Python backend with real-time IMAP synchronisation. Lightweight frontend, containerised deployment, production-ready.
FastAPI
Async Backend
PostgreSQL
Database
IMAPClient
Email Sync
SQLAlchemy
ORM Layer
Docker
Deployment
Deployment Options
Your emails, your infrastructure. Email Triage is deployed per-client with Docker Compose — not a shared SaaS platform.
Option A
Your Infrastructure
Deploy Email Triage on your own VPS or server with Docker Compose. Configure your IMAP credentials, connect your accounts, and maintain complete control over your data.
- Docker Compose deployment
- Configure your own IMAP accounts
- Full control over all data
- Direct database access
- We provide installation support
Option B
Managed Hosting
We deploy and maintain everything. VPS provisioning, domain, SSL, IMAP configuration assistance, backups, and updates — fully managed so you can focus on your executives.
- VPS, domain, SSL included
- IMAP configuration assistance
- Automated backups
- Regular updates and maintenance
- Priority support
Pricing Structure
Email Triage pricing is based on deployment model and the number of email accounts connected. Each deployment is configured to your specific requirements — IMAP accounts, triage rules, notification preferences, and integration needs.
- One-time setup fee (deployment, configuration, onboarding)
- Annual maintenance contract (updates, support, backups)
- Pricing based on number of email accounts
- No per-email or per-user fees
- Optional: Managed hosting
Contact us for a custom quote tailored to your organisation.
Ready to tame your executive's inbox?
Stop juggling multiple webmail tabs, manually sorting hundreds of emails, and losing track of verbal requests. Email Triage brings all communications together in one platform built for executive assistants who need to stay on top of everything.